Delivery & Shipping Policy – Feather Touch Tissue (FTC)

Delivery & Shipping Policy

At Feather Touch Tissues FTC, we’re committed to delivering your reusable kitchen towels quickly, safely, and with care. Whether you’re ordering for your home, office, or gifting someone special, we aim to make the delivery experience smooth and reliable.

Order Processing

All orders are processed within 1–2 business days. Once your order is packed and ready, you’ll receive a confirmation message with tracking details via WhatsApp, SMS, or email.

We operate Monday to Saturday, excluding public holidays. Orders placed on Sundays or holidays will be processed the next working day.

Delivery Timelines

We ship across India using trusted courier partners. Estimated delivery times:

  • Tamil Nadu: 2 – 4 working days
  • South India: 3 – 5 working days
  • Rest of India: 5 – 7 working days

Please note that delivery timelines may vary based on your location, courier service availability, and external factors like weather or strikes. We’ll keep you informed in case of any delays.

Shipping Charges

  • Free shipping on all orders above ₹499
  • For orders below ₹499, a flat shipping fee of ₹50 applies

Shipping charges (if any) will be clearly displayed at checkout before payment.

Tracking & Support

Once your order is dispatched, you’ll receive a tracking link to monitor its journey. If you face any issues with delivery, such as delays or incorrect address updates, please contact us immediately at md.ftctissues@gmail.com / +91 89406 60600.

We’ll coordinate with the courier partner to resolve the issue promptly.

Delivery Guidelines

  • Please ensure your address and contact number are accurate at the time of ordering.
  • If the delivery fails due to incorrect details or unavailability, re-delivery may incur additional charges.
  • We do not offer same-day delivery or international shipping at this time.

Packaging

All FTC products are packed in eco-friendly, tamper-proof packaging to ensure hygiene and safety. If your package arrives damaged, please contact us within 48 hours with photos.

By placing an order, you agree to this shipping policy. We may update it occasionally, and changes will be reflected here.

For delivery updates, bulk orders, or special requests, reach out to us at md.ftctissues@gmail.com / +91 89406 60600.

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